Battery recalls are no laughing matter.

HP has expanded its 2018 recall from 50,000 and announced that it is recalling 78,500 laptops sold worldwide due to issues with the laptops’ batteries.

Users have been warned that affected batteries could catch fire or burn those who are using them.

HP has said that it is essential that all users recheck your battery, even if you did so previously and got the all clear, unless you have already received a replacement battery.

Some of these batteries cannot be replaced by the customer and HP is providing a battery replacement service by an authorised technician at no cost.

Click here to find out more on the HP website.


How to Check Your Battery: Download the HP Battery Program Validation Utility

HP has provided a downloadable programme the HP Battery Program Validation Utility which is available to download here.

The HP Battery Program Validation Utility will check if the battery in your notebook computer is affected by this recall, generally in less than 30 seconds.

After installing the programme, click this icon on your desktop to check your battery:

HP Battery Recall Tool Icon

We have included a list of the products that may have been shipped with affected batteries below.


Affected Products

Products shipped with affected batteries

ProBookHP Probook 640 G2HP ProBook 640 G3
HP ProBook 645 G2HP ProBook 645 G3
HP ProBook 650 G2HP ProBook 650 G3
HP ProBook 655 G2HP ProBook 655 G3
HP ProBook 430 G4HP ProBook 440 G4
HP ProBook 450 G4HP ProBook 455 G4
HP ProBook 470 G4
ZBookHP ZBook 17 G3HP ZBook 17 G4
HP ZBook Studio G3
x360HP x360 310 G2
PavilionHP Pavilion x360
HP 11HP 11 Notebook PC

Products compatible with, but not shipped with, affected batteries

You may have purchased a battery as an accessory or received a replacement battery for these products that are affected by the recall.

ProBookHP ProBook 430 G5HP ProBook 440 G5
HP ProBook 450 G5HP ProBook 455 G5
HP ProBook 470 G5
ZBookHP ZBook Studio G4
Mobile Thin ClientHP mt20HP mt21
HP mt31