Battery recalls are no laughing matter.
HP has expanded its 2018 recall from 50,000 and announced that it is recalling 78,500 laptops sold worldwide due to issues with the laptops’ batteries.
Users have been warned that affected batteries could catch fire or burn those who are using them.
HP has said that it is essential that all users recheck your battery, even if you did so previously and got the all clear, unless you have already received a replacement battery.
Some of these batteries cannot be replaced by the customer and HP is providing a battery replacement service by an authorised technician at no cost.
How to Check Your Battery: Download the HP Battery Program Validation Utility
HP has provided a downloadable programme the HP Battery Program Validation Utility which is available to download here.
The HP Battery Program Validation Utility will check if the battery in your notebook computer is affected by this recall, generally in less than 30 seconds.
After installing the programme, click this icon on your desktop to check your battery:
We have included a list of the products that may have been shipped with affected batteries below.
Products shipped with affected batteries
|ProBook||HP Probook 640 G2||HP ProBook 640 G3|
|HP ProBook 645 G2||HP ProBook 645 G3|
|HP ProBook 650 G2||HP ProBook 650 G3|
|HP ProBook 655 G2||HP ProBook 655 G3|
|HP ProBook 430 G4||HP ProBook 440 G4|
|HP ProBook 450 G4||HP ProBook 455 G4|
|HP ProBook 470 G4|
|ZBook||HP ZBook 17 G3||HP ZBook 17 G4|
|HP ZBook Studio G3|
|x360||HP x360 310 G2|
|Pavilion||HP Pavilion x360|
|ENVY||HP ENVY m6|
|HP 11||HP 11 Notebook PC|
Products compatible with, but not shipped with, affected batteries
You may have purchased a battery as an accessory or received a replacement battery for these products that are affected by the recall.
|ProBook||HP ProBook 430 G5||HP ProBook 440 G5|
|HP ProBook 450 G5||HP ProBook 455 G5|
|HP ProBook 470 G5|
|ZBook||HP ZBook Studio G4|
|ENVY||HP ENVY 15|
|Mobile Thin Client||HP mt20||HP mt21|